Guaranteeing ServiceNow Platform Excellence with Our Expertise
What We Do
Provide Expert Services
With our expertise, we can align your vision and direction to ensure that you achieve your objectives and stay on track.
Serve Multiple Industries
Our team of experts is here to guide you through every step of the ServiceNow platform implementation process.
Solve Unique Challenges
Our team can help you leverage the ServiceNow platform as a reliable backbone for your transformation journey.
Services We Provide
Expert Advisory and Customer Success Services
Vision and alignment workshops
Digital Studio Innovation Lab
Strategy and business cases
Business outcome mapping
Expert Implementation and Delivery Services
To achieve your action-oriented goals, you need a reliable team that works together to define and meet your business objectives. Our professional services team has decades of experience and is solely focused on solving stakeholder pains, delivering innovative solutions, and creating compelling end user experiences that drive business success. Let us help you implement and deliver the solutions you need to achieve your business goals.
Business process improvements
Organizational change management
Program definition and governance
Business requirements
Platform Management and Excellence
Incident and problem management
Upgrades
Support services
Platform administration
Patching
Services
What We Do
Advisory Services and Client Success
The road to digital transformation can be difficult and confusing. You can tackle the next organisational and technical challenges by having a clear vision and a plan. Our consultants enable the planning and discussions required to establish and implement a successful transformation in a digital environment.
• Workshops for vision and alignment
• Plans and business justifications
• Innovation Lab for Business
• Mapping outcome for business
Delivery and Implementation
Our team of professionals focuses solely on solving stakeholder problems, delivering innovative solutions, and creating end-user experiences that drive business success. We have decades of experience working together to define and meet business goals through reliable teamwork and action-oriented goals. Our services include
• Business process improvements
• Organizational change management
• Program definition and governance
• Business requirements
Excellence Management
These services are pivotal to maintain the platform's dependability, security, and alignment with your business objectives.It is commendable that ServiceNow provides an extensive suite of services, encompassing
• Incident and problem management.
• Platform administration.
• Upgrades, patching
• Support services.
Harmonize Enterprise Operations (Integration)
Even a platform as comprehensive as ServiceNow is unable to do everything for every organisation. However, Doublelight Technology can give your best, most integrated experience by creating and implementing a "connected experience" of technology, processes made possible by workflows, and ultimately, the user experience using the channel most suitable for or favoured by the users. Our area of expertise is the entire experience.
Trusted Best-Practice Experts (Platform)
Our vast knowledge across all platform areas enables us to optimally use core capabilities and produce user experiences that go above and beyond. We have certified personnel in every area of ServiceNow, allowing us to provide a seamless user experience from beginning to end. We accomplish outcome-based milestones after realising there is a proper order to establishing an enterprise-class solution set, ensuring that the core platform's fundamental components will enable solutions that are yet in the future.
Uncharted Territory
You need ServiceNow to deal with a variety of different technologies and procedures. Your company's power and growth come from offering a smooth employee and customer experience. But how do you get started? How do you make sure your users utilise the tools you give them and embrace new procedures? How can you prioritise people over technology?
WHAT WE’RE OFFERING
Services we’re providing
about professional IT Services
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HR Delivery solution
Increase Workplace Efficiency
Our team of HR specialists offers advice services on best practises, typical practises, and perceptions into the deployments of HRSD ServiceNow by other HR organisations.
Achieve Your Business Goals
We provide a truly consultative deployment strategy by aligning our solutions to your company needs. We'll walk you through a stepwise roadmap to assure success from day one.
Simplify the User Experience
We make it possible for you to eliminate silos between HR, IT, Finance, and Facilities during crucial phases of an employee's lifecycle, such as onboarding, thanks to the strength of the ServiceNow platform.
Make a Lasting Impact
We have a special opportunity to collaborate with the HR business groups. We communicate with them in their language by converting system capabilities and functionality into non-technical benefit statements.
Why it's important
The demands on HR teams to play a more strategic role in organisations while also managing day-to-day administrative responsibilities present them with enormous problems. How will you get to strategy if you're still dealing with password resets, changing employee addresses, and answering the same queries about the holiday calendar?
How we do it
You will have access to scalable packages that expand with you thanks to Doublelight Technology's HR Service Management capabilities on the ServiceNow platform. You may provide repeatable HR services by combining case management, an employee engagement portal, document management, and knowledge base articles. Having a single point of entry to effective, individualised HR services will reduce frustration and raise employee satisfaction. Workplace service delivery, legal service delivery, safe workplace suite of apps, and HR service delivery are examples of employee workflows.
• Creating a knowledge base to streamline how you share information.
• Implementing employee self-service via a personalized portal.
• Making it easy to request support and get access to HR experts.
GRCGRC, IRM & SecOps
Doublelight Technology provides assistance to clients in defining outcomes and objectives for risk and security by developing the appropriate strategy, satisfying regulatory requirements, addressing audit findings, enhancing resiliency programs, operationalizing IT Risk programs, and more. We help you recognize short and long-term benchmarks for success and convert your strategy into action, enabling you to accomplish objectives while keeping your plan's long-term objectives in mind.
Employee Center
Deliver a Better Experience on Employee Center
Using ServiceNow's Employee Centre, provide your staff with an improved portal experience so they can keep in touch, quickly discover assistance, and receive the support they require to complete their work from any location.
• Content-First Strategy
• User Advocacy
• Taxonomy Consulting
• Organization Change Management
Integrations & Platform IRM & Sec
ServiceNow is referred to as the "Top of all platforms," however in order to reach the larger organisational objectives, you also need vendor products from other companies that excel in their respective fields. By offering a fantastic platform integration experience from both a technical and user standpoint, we are the best of both worlds.
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FAQ
Most common question
about our services
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