Creating extraordinary human experiences is at the core of everything we do. Whether we’re building and implementing workflows, designing portals, managing risk, and security programs, or delivering data and insights to fuel businesses, we consistently raise the bar and go beyond to deliver incredible outcomes for the people at the forefront of the technology.
info@doublelight.co.uk
info@doublelight.co.uk
Creating extraordinary human experiences is at the core of everything we do. Whether we’re building and implementing workflows, designing portals, managing risk, and security programs, or delivering data and insights to fuel businesses, we consistently raise the bar and go beyond to deliver incredible outcomes for the people at the forefront of the technology.
Permanently fix (and even prevent) issues by connecting customer service to the right department and automating processes across internal teams for faster resolution. Gain real-time visibility into the health of customers’ products and services to proactively detect problems and prevent issues entirely
Empower your customers on a self-service portal that initiates automated solutions for common requests. Complete requests and get answers in a conversational format with a chatbot, find answers using external knowledge content, and get visibility into real-time data of purchased products and services.
Enable reporting and dashboards for agents to prioritize work and monitor performance against SLAs driven by customer contracts and entitlements. Provide executives with analytics and trends to inform business decisions on offering costs, areas of growth, and profitability of services.
Prevent downtime by monitoring the health of customers’ assets to automatically trigger workflows to schedule maintenance, dispatch technicians, and permanently resolve issues with root cause identification and corrective actions.
